I'm having trouble downloading

Where is my file? 

The product files you purchase on Lucky Learning  {with a few exceptions} will be forced downloads. This means that once you click on the link, the PDF or Zip file will automatically download to your computer. 

You can find the files in your downloads folder on your computer. 

I'm getting an error message when I download my file. 

Most of the time, download issues are temporary and related to an unreliable network connection or browser connection issue that interrupts your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself.

If you’re trying to download on a school computer, it’s also worth remembering that some schools restrict downloading. If that's the case, you'll need to download your file at home instead and save it onto a USB drive or email it to yourself.